The Customer may cancel a paid Service and request a refund only within 15 (fifteen) calendar days from the date of the relevant payment.
To request a refund, the Customer must submit a request to info@just.hosting stating the reason for the refund and providing sufficient information to identify the Customer, the relevant payment, and the Service.
A refund of the amount paid may be requested if no more than 15 (fifteen) calendar days have passed since the relevant payment and the Customer has stated the reason for the refund.
After 15 (fifteen) calendar days from the date of payment, no refund will be provided, and the Service shall be deemed accepted by the Customer.
Refunds are processed taking into account the costs actually incurred by the Contractor and directly related to the provision of the relevant Service.
Refunds are made to the same bank account, bank card, electronic wallet, or other payment method from which the relevant payment was originally made. Refunds to payment details belonging to third parties are not permitted unless otherwise required by the applicable payment system rules or applicable law.
Processing of a refund request by the Contractor may take up to 14 (fourteen) calendar days. The actual time required for the refunded funds to be credited may additionally depend on the bank, payment system, or other payment provider.
Refunded amounts do not include bonus, gift, promotional, or other credits granted by the Contractor that were not actually paid by the Customer. Fees charged by banks, payment systems, or other payment intermediaries in connection with the payment or refund and not returned to the Contractor may be taken into account when determining the refund amount.
Eligibility for a refund is conditional upon the Customer's good-faith and lawful use of the Services and compliance with the Contractor's applicable terms of service.
No refund will be provided where the Customer has violated applicable law or the applicable terms of service, or has used the Contractor's infrastructure for unlawful, fraudulent, malicious, or otherwise abusive purposes.
Such violations include, without limitation, sending or facilitating spam or unsolicited bulk communications; fraud, payment fraud, phishing, or scams; use of stolen or unlawfully obtained payment instruments or credentials; hosting or distributing malware; conducting attacks against information systems or networks; unauthorized access or hacking attempts; hosting hacking tools; unauthorized hosting or distribution of software or other materials without the permission of the relevant rights holder; infringement of copyright, related rights, trademarks, or other third-party rights; hosting materials prohibited by applicable law; and any other unlawful activity or activity that causes or may cause damage to the Contractor, its infrastructure, reputation, or third parties.
Where the Contractor receives a substantiated complaint regarding the Customer's Services from a specialized organization, rights holder or its representative, trademark protection organization, telecommunications provider, data center, payment system, anti-fraud or cybersecurity organization, or another party indicating possible unlawful or abusive use of the Services, the Contractor may suspend or terminate the relevant Service without refund.
Where a court order, request, directive, notice, or other document issued by a governmental or other competent authority concerning the Customer's Services indicates a violation of applicable law in connection with their use, the Contractor may restrict, suspend, or terminate the relevant Services without refund.
Knowingly providing false information in connection with a refund request, using another person's payment instrument without authorization, submitting falsified documents, attempting to obtain a duplicate refund, or otherwise fraudulently using the refund procedure constitutes grounds for denial of the refund and may result in suspension of the relevant Service or Customer account.
Payments for domain registration or renewal services are non-refundable.
Payments for IPv4/IPv6 network lease services are non-refundable.
Where a domain name has already been registered, network resources have already been allocated, or another irreversible operation has already been performed by the Contractor or an engaged third party, the cost of that operation will not be included in the refund.
This Refund Policy applies to the maximum extent permitted by applicable law and does not exclude or restrict any rights of the Customer that cannot lawfully be excluded or restricted by agreement.
Subscriptions renew automatically until canceled by the Customer. The Customer may disable automatic renewal at any time through the personal account without any cancellation fee. To do so, log in to the personal account, open the service management section (“Active Services”), select the relevant active Service, and disable automatic renewal.
If automatic renewal cannot be managed through the personal account, the Customer may request its cancellation by email at info@just.hosting. After automatic renewal is disabled, the Service remains active until the end of the already paid period and then expires. No further renewal payments will be charged.
Disabling automatic renewal does not, by itself, entitle the Customer to a refund for an already paid period. Refunds are processed exclusively in accordance with the Refund Policy.
*The setup cost of a dedicated server is included in the total server price and amounts to 50% of the server price. The setup fee is charged once and is non-refundable. If a refund is requested within 15 (fifteen) calendar days from the date of the relevant payment, the remaining portion of the server price may be refundable in accordance with the Refund Policy. For example, if the server price is USD 500, the non-refundable setup fee is USD 250.